How we handle your details
pikp is a same-day local delivery service in the Greater Toronto Area, run from Ontario, Canada. This page explains what we collect when you contact us, why, and what you can ask us to do with it.
What we collect
When you fill in a form on pikp.ca we collect:
- Businesses and senders: your name, phone number, email (optional), business name (optional), the area you send from, roughly how many runs a week, and anything you write in the notes box.
- Drivers: your name, phone number, email (optional), your usual start and end area, when you usually drive, and your confirmation that you hold a full Ontario G licence and agree to an ID and background check.
We also record the country your request came from and your browser type, to help us spot spam.
The forms do not collect ID documents or background check results. If you apply to drive, we will ask for those separately, explain what is checked, and get your consent first.
Why we collect it
- To call or message you about your request: a quote, a run, or your driver application.
- To arrange and complete deliveries, including sharing the pickup and drop-off contact needed for a run with the driver who takes it.
- To vet drivers before their first run.
- To plan where to open next.
We do not sell your details, and we do not use them for advertising.
Who else sees it
We use a small number of service providers to run pikp. They handle your details only to provide their service to us:
- Cloudflare hosts this website and stores form submissions.
- An email provider sends us a notice when you submit a form.
- If you apply to drive, a background check provider will process your check, only with your consent.
Some of these providers may store or process data outside Canada, including in the United States, where it may be accessible to authorities under local law.
How long we keep it
If you become a customer or driver, we keep your details while you use pikp and for the period required for our business and tax records. If you only enquired, we delete your details within 12 months unless you ask us to keep them.
Your choices
You can ask us to show you the details we hold about you, correct them, or delete them, and you can withdraw your consent at any time. Use the contact form on the home page, or reply to any message from us, and say what you would like. We will answer within 30 days.
If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.
Security
Form submissions travel over an encrypted connection and are stored in a private database that only pikp can access. No system is perfectly secure, so please do not put sensitive details such as ID numbers in the notes box.
Changes
If we change how we handle your details, we will update this page and the date below.
Last updated 11 November 2026